Vintage Reads is a series of brief reviews of books pertaining to health, fitness, and self-improvement.
Title
Difficult Conversations: How to Discuss What Matters Most
Author
Douglas Stone, Bruce Patton, Sheila Heen of the Harvard Negotiation Project
Back Cover Synopsis
Whether we’re dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.
How it Reads
This book describes a process to break down and understand every day difficult conversations.
-What Happened?
-How does everyone feel about what happened?
-How does this affect how people feel about themselves?
Difficult Conversations breaks down each of these steps with a variety of pragmatic examples for real-world issues. These examples were my favorite part of the book because I was able to relate to several of the examples from my professional and personal experiences. Reading this book has improved my confidence in addressing future disagreements and I have a feeling it can help many others!
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